> ## Documentation Index
> Fetch the complete documentation index at: https://hiremav-mintlify-ea14cb07.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# TCPA & Consent in Mav.next: Stay Compliant by Default

> How Mav.next helps you stay TCPA-compliant — consent requirements, the messaging disclosure on first contact, and opt-in tracking.

Mav.next is built for the realities of contacting insurance leads. Compliance safeguards are on by default — but consent starts with you.

<Warning>
  You are responsible for ensuring every lead you send to Mav.next has given consent to be contacted via automated SMS and voice calls, as required by the Telephone Consumer Protection Act (TCPA). Mav.next enforces messaging best practices, but it cannot create consent you don't have.
</Warning>

## Consent on inbound leads

When you submit leads via a [marketing source](/mav-next/marketing-sources) or [CSV import](/mav-next/importing-contacts), you confirm the contact has consented to be messaged. Imports require you to confirm TCPA consent before they can run.

## The first-message disclosure

The first outbound SMS in any conversation automatically includes the required disclosure — noting that message and data rates may apply and how to get help or unsubscribe (HELP/STOP). You don't have to add it; the agent does.

## Opt-in

When a contact affirmatively agrees to continue, the agent records that opt-in on the contact. Durable consent like this lets the agent pick conversations back up appropriately over time.

## Built-in safeguards

<CardGroup cols={2}>
  <Card title="Opt-out & HELP" icon="hand" href="/mav-next/opt-out-and-help">
    STOP and HELP keywords are honored automatically, in English and Spanish.
  </Card>

  <Card title="Scrubs & blocking" icon="ban" href="/mav-next/scrubs-dnc-blocked-numbers">
    Suppression lists and blocked numbers keep risky leads out before outreach.
  </Card>

  <Card title="State rules" icon="scale-balanced" href="/mav-next/state-rules">
    State-specific contact-time restrictions are enforced automatically.
  </Card>

  <Card title="Texting hours" icon="clock" href="/mav-next/sms">
    Outreach only goes out within appropriate hours.
  </Card>
</CardGroup>